Terms & Conditions

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Orders & Payment

All orders subject to product availability

Accepted payment methods: Credit/Debit Cards, PayPal

We reserve right to cancel orders due to:

  • Pricing errors
  • Fraud concerns
  • Inventory limitations
  • Unverifiable/undeliverable addresses
  • Payment authorization issues

2. Shipping & Delivery

Processing time: 8-15 business days (excludes weekends/holidays)

Carriers: USPS, FedEx, or DHL at our discretion

International orders:

  • Buyer responsible for all customs duties, taxes, and fees
  • Delivery timelines vary by destination

Not liable for delays caused by carriers, customs, weather, or unforeseen circumstances

3. Returns & Refunds

Eligible Items:

  • Unused in original condition
  • In original packaging with tags
  • Returned within 30 days of delivery

Non-Returnable Items:

  • Customized/engraved items (unless defective)
  • Final sale items (unless defective)
  • Resized or altered jewelry
  • Worn earrings (hygiene seal must be intact)

Key Policies:

  • 20% restocking fee if original packaging is missing
  • Sets refund = (set price) - (individual price of kept item)
  • Bonus gifts must be returned with main item
  • Original shipping costs non-refundable for preference returns
  • Refunds processed within 5-10 business days after inspection

4. Packaging

All packaging imagery is representative.

We reserve the right to modify packaging for:

  • Product sets
  • Promotional items
  • Oversized products
  • Shipping efficiency

5. Promotions

  • One promo code per order
  • Applies only to specified items
  • We may modify/cancel promotions at any time
  • Promotional items excluded from additional discounts
  • Cannot be combined with other offers

6. Product Care & Liability

925 Silver Care:

  • Avoid contact with water, chemicals, and cosmetics
  • Store in dry environment when not in use
  • Periodic polishing may be required

Not liable for damage from: improper use, wear-and-tear, or failure to follow care instructions

7. Intellectual Property

All website content (logos, designs, images, text) is proprietary property of Curio Cove and protected under intellectual property laws. Unauthorized use is strictly prohibited.

8. Policy Changes

We reserve the right to modify these Terms at any time. Current version always applies to all orders.

Questions? Contact us at support@curiocove.com